FAQs
HOW MANY BUNDLES DO I NEED FOR STYLING?
The amount of bundles needed is based on the desired look you're trying to achieve and head size. I recommend 3 bundles for a full look up to 22 inches. Lengths over 22 inches would recommend 4 or more bundles.
HOW LONG DOES PROCESSING TAKE?
Please allow 3-5 business days for processing. Custom wigs will require 7-14 BUSINESS DAYS to process (not including weekends or holidays). Shipping is 3-5 business days AFTER processing. Please plan accordingly.
DO YOU OFFER REFUNDS?
NO, DeuceDoll Collection does not offer refunds. When placing your order please double check accuracy before proceeding with checkout.
ARE YOUR EXTENSIONS 100% VIRGIN HAIR?
YES! OUR HAIR IS 100% TOP QUALITY VIRGIN HAIR WITH MINIMAL TO NO SHEDDING.
CAN I COLOR MY EXTENSIONS?
YES HAIR CAN BE COLORED BUT WE RECOMMEND HIRING A PROFESSIONAL TO COLOR EXTENSIONS.
WHEN WILL I RECEIVE TRACKING INFORMATION?
Tracking information is emailed to the email address you provided with your order on the day your order is shipped, you will not receive a tracking number when your order is placed. All orders will be shipped through USPS priority mail.
WHEN WILL I RECEIVE MY WIG?
All custom wigs require 7-14business day processing times UNLESS wig is listed under Ready To Ship. After processing then there’s the shipping process either 1-2 day shipping or 2-3 shipping depending on selection made at checkout.